Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in Southeast Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design, infrastructure management, technical consulting, engineering, and construction management services in support of the US Department of Defense (DOD) and its Service (Army, Air Force, Navy, Marine Corps) missions, along with other US federal agencies, all over the world.

The IT Support Specialist will be responsible for providing technical support and operational oversight of the organization’s IT infrastructure, including end-user systems, networks, and cybersecurity controls. This role requires strong troubleshooting skills, attention to detail, and proven experience in IT support, system administration, and network maintenance within dynamic operational environments.

Key responsibilities:

·       Install, configure, support, and troubleshoot company computers, laptops, mobile devices, and authorized peripheral equipment to ensure smooth operations.

·       Provide Level 2 technical support to end-users by diagnosing and resolving hardware, software, and network issues in a timely manner, ensuring minimal downtime.

·       Administer IT systems including Office 365 (email and distribution lists), Active Directory (user accounts and access control), SharePoint, and web services.

·       Monitor, maintain, and support IT infrastructure including servers, networks, and workstations to ensure high system availability and performance.

·       Install and manage endpoint security solutions (antivirus, antimalware, and related tools) and implement corrective actions to mitigate vulnerabilities and risks.

·       Troubleshoot network connectivity issues in LAN/WAN environments and ensure reliable access to systems and services across all locations.

·       Perform system maintenance, hardware repairs, upgrades, and preventive checks to reduce downtime and improve service reliability.

·       Manage IT asset inventory, maintain accurate records, and ensure compliance with asset tracking and audit requirements.

·       Conduct secure data wiping of returned devices and ensure proper handling, packaging, and recovery of company equipment.

·       Monitor service tickets, document incidents, and maintain accurate records of issues and resolutions using a support tracking system.

·       Identify recurring technical issues, implement improvement plans, and contribute to continuous process optimization.

·       Provide user training and awareness on IT usage, cybersecurity practices, and system applications to improve overall organizational efficiency.

·       Assist in planned maintenance activities, including quarterly support to remote sites, ensuring service consistency across locations.

·       Collaborate with internal teams and stakeholders to meet departmental and organizational goals and ensure seamless IT service delivery.

·       Ensure compliance with cybersecurity frameworks and organizational IT policies, including data protection and privacy requirements.

 Qualifications To be successful in the role: 

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience in IT support, system administration, or helpdesk operations.
• Strong knowledge of hardware, software, networking, and operating systems (Windows environment).
• Experience with Office 365, Active Directory, and network troubleshooting.
• Familiarity with cybersecurity principles, endpoint protection tools, and data privacy practices.
•  Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills, with the ability to support both technical and non-technical users.
•  Ability to work independently, prioritize tasks, and manage multiple issues effectively.
• Experience with ticketing systems and IT documentation practices.
• High level of integrity and ability to handle sensitive information with confidentiality.

Why Planate?

Planate Management Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering, asset management, and professional service solutions anytime, anywhere.  We Take Care of Our Own; Personally, and Professionally, Up and Down the Line.